Email Support / Trouble Ticket Processing

The moment and email or ticket is received, after the usual scanning, it is assigned to the scheduled agent.Clear, consistent and complete answers , addressing the customer core concern, are sent out by our well trained and competent agents, which in all means boosts the customer satisfaction levels for your business.Emotion plays a very important role in the kind of tone and diction used by our email support agents. Coupled with a timely response, this forms the edifice of our process,helping us to build a rapport with the customer.

Well researched knowledge databases are formed by our agents who become well-versed with the client's processes, products and services, even before starting provide support.In many situations, agents just need to access the rich knowldgebase, select and send out the most appropriate response to a particular customer query.By imbibing such smart practices and constant revisions of our responses, our clients have direct boost in the efficiency and productivity levels of their business.

In addition to high-quality email / ticket support service, we handle everything starting from implementation of the email/help-desk system on your website, agents' recruitment and training, reporting and analytics. We are always flexible and adaptive to any particular systems you might be already using or are planning to use, including but not limited to LivePerson, Kayako etc.

All email or ticket responses going out to your customers from our agents are throughly spell checked, grammar and syntax checked. Attachments if any will never get through before being scanned by our daily updated anti-virus system for safety. Additionally, responses to unfamiliar issues are manually checked by the team leader to ensure maximum factual correctness. Your customers will never receive a response which is factually or syntactically incorrect.

• Telemarketing
• Collections
• Market Research/survey
• Data Verification
• Lead Generation