Frequently Asked Questions

What separates you from the thousands of other call centers in India?
Phykon Solutions has differentiated itself from other call centers by focusing on ecommerce. Our agents understand the needs of your ecommerce customer and will learn the ins and outs of all the products you sell. We are not just another person there to answer the phone, live chat and email, were there to help close sales and keep your customers coming back for more.

Please check out one of our Case Studies for a real life example.

What are the advantages to having a call center in India?
India has the largest number of qualified, tech-savvy, IT literate English speaking professionals in the world. But service is not the only value to you, it’s the price and India’s manpower is willing to work for a lesser price.

What are the working conditions like in your call centers?
We at Phykon Solutions are especially fortunate to be located in the brand new Technopark of Trivandrum, Kerala and are very proud of our state having over 90% literacy, the highest in India. We have handpicked and trained an incredible team of Customer Support Agents who are proud to be on our team. Our operators work eight hour shifts with a maximum of 40 hours per week.

Do you have offices in America?
We are looking at office space in America right now.

What services do you provide?
Phone Services - Were here 24 hours a day seven days a week to answer all your customer’s calls or make calls on your behalf.
Email - We answer all e-mails with turn around times starting at 12 hours.
Live Chat - We provide live support via chat functions enabling us to help instantly customers on your site.

How much does it cost?
Your cost depends on the size of your business and your needs. A price quote is only a call or click away.