Our Services

CONTACT CENTRE

Our pool of highly skilled associates, with valuable industrial experience across multiple service lines, place us at the forefront of customer service.

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TECHNICAL SUPPORT

Our Technical Support Services help leverage businesses to improve lead generation & customer satisfaction by providing competent technical resolutions.

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BPO SERVICES

Phykon capitalizes on its technology and years of experience to provide unmatched services for core and auxiliary processes of business enterprises.       

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KPO SERVICES

Phykon's highly trained process management personnel provides comprehensive solutions for knowledge processes by undertaking and assisting in services.

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SOCIAL MEDIA MARKETING

From online branding and presence management to unique campaigns, we work vigorously behind the scenes to proclaim your identity.

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SOFTWARE SERVICES

Phykon offers the development of comprehensive and sophisticated softwares and application packages that are crafted to perfection.

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Our Vision

Atithi Devo Bhava
Derived from Taittiriya Upanishad, an ancient Hindu scripture, it is a Sanskrit verse which means 'Be one for whom the guest is God.' It is the foundation of our belief that our clients and partners need to be served in the best way possible to create a culture of growth, collaboration, and positivity.

Our Mission

We are committed to building long-term, sustainable partnerships, by providing world-class Digitally Enabled Services to entrepreneurs, startups and SMEs globally. We achieve this through our highly professional team, best practices, and thought leadership.

Our Core Values

Ownership

Integrity

Passion

Leadership Team

Dr. Alexander Ross McKenzie

Director

Profile

Ross brings significant global outsourcing expertise and strategic thought leadership to our clients. Drawing on his experience in senior leadership positions with leading companies that include National Australia Bank, Capgemini, HCL, and more, he has led global teams of over 1000 and managed operational budgets in excess of $125M. He is also the Founder and Chair of The Business Centre of Excellence, Fair Trade Group, and Startup Business, that focuses on strategic consulting, philanthropy, startups, and entrepreneurs.

Prathish Vijay

Co-Founder & Chief Executive Officer

Profile

Prathish has been heading sales & marketing, and client relationships, right from our inception in 2006. With over a decade of experience in the IT services industry, he has played a pivotal role in building Phykon into a trusted brand. He is also responsible for setting the strategy and vision of the company. His overall understanding of the support services industry from a global business perspective, is an asset for the strategic needs of our clients.

Mithun Gopal

Co-founder & Director

Profile

Mithun develops and maintains our ever-evolving technology and IT infrastructure with a futuristic vision. He specialises in the areas of process migration, process design, and audit design for our company. With more than a decade of domain experience, he is also the Head of ITES Project Operations.

Prabhu Chandramohan

Co-founder & Managing Director

Profile

Prabhu is a Facility and Compliance Management professional with rich experience in general administration, and personnel management. A deep understanding of our business domain, makes him adept in sectors as varied as operations, technical services, vendor management, and more.

Our Company

At Phykon, we focus on providing outsourced services to entrepreneurs, startups and SMEs globally. With a handpicked team of professionals, we currently serve our clients across 3 continents. By creating a work culture based on friendship, integrity, and excellence, within our company, we deliver a set of world-class services to our clients across different industry verticals. The unique learnings from our experience in the IT and ITES sectors, help us fully optimize and streamline your service delivery. Our dream is to be the enabling partner for every brand which aims to transform itself into a global leader. Our core competency lies in reducing operating costs, cutting turnaround time, and building trust through tailor made service delivery models.

Memberships & Certifications

How we work

ISO 9001:2015 CERTIFIED

  1. Requirement Analysis
    Identifying key requirements and expectations. Functional and technical requirements documented after identification.
  2. Process Design
    Resource planning, segregation of processes in phases and formulating implementation strategies. Scheduling, reporting format and key metrics and auditing parameters are documented. Required skills identification, allocation or recruitment of skilled resources are carried out.
  3. Training
    Training manuals are prepared based on the process document. Resources are adequately trained on product or service specifics, its history, processes and metrics.
  4. Technical implementation
    Any identified technical requirement is analyzed, planned, implemented and tested to its complete error free functioning.
  5. Quality Assurance
    Strict Quality Assurance measures are implemented through continuous auditing. Processes and outgoing services are monitored at random. Each resource is given feedback and corrective measures for any identified issues. Our performance improvement plan provides our resources with constant feedback and correction, thus enabling us to deliver beyond client expectations.

Work + Culture

Where friends become teammates and vice versa

Phykon was born as the result of three friends coming together to follow their entrepreneurial dreams. More than a decade later, the same spirit of friendship and entrepreneurship is still embedded into the work culture at Phykon. Our teammates are passionate, talented, and proactive thinkers who are always encouraged to go beyond their dreams. The result is a workplace that's fast-paced, energetic, and as exciting as you want it to be. If this sounds like 'the' workplace you are looking for, then please go through the Current Openings section or drop us a mail on careers@phykon.net

CURRENT OPENINGS

  • Experience: 3 + years
  • Job Location: Bengaluru

Job Description:

The Senior Digital Marketing Specialist is responsible for the planning, design, optimization maintenance, measurement and reporting of Phykon's websites, social media, click-to-customer-service, and demand generation programs to increase brand awareness and preference, generate qualified leads, improve customer service and deepen customer engagement across all lines of business.

Responsibilities

  • Manage and create content, optimize for SEO(Search Engine Optimization) / SEM (Search engine Marketing) and develop strategies which increases online traffic and achieving customer acquisition targets with maximum efficiency
  • Propose, plan and implement social media strategies including social media engagement, brand awareness campaigns ,web development and ensure deliverables are completed on-time and within budget
  • Develop accurate reports and analysis to clients and company management to demonstrate effective return on investment (ROI) of online activity
  • Use web analytics software to monitor the performance of company websites and make recommendations for improvement
  • Manage email marketing programs
  • Contribute to company and industry blogs and manage e-communications
  • Assist with paid media - including liaising with digital advertising agencies
  • Recommend and manage content marketing and digital PR
  • Manage agency and vendor relationships to ensure any outsourced work is consistent, high quality and cost-effective
  • Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns.
  • Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.

Requirement

  • Experience in digital marketing environment in IT/ITES
  • 3+ years relevant experience in online marketing
  • Experience in website management
  • An excellent knowledge of digital marketing and campaign management
  • Familiarity with the following is preferred: email marketing, search engine marketing, social media, pay-per-click campaign management, Google Adwords, marketing systems including marketing automation platform or email marketing system.
  • Strong interpersonal and team player skills with an ability to communicate at all levels of an organization both internally and externally.
  • Excellent written & verbal communication

Education

  • Any Degree with relevant experience
  • Experience: 6 months to 1 year
  • Job Location: Bengaluru

Skills required

  • Outbound – B2B Sales, with minimum 6 months experience in International markets
  • Excellent customer service skills
  • Excellent oral, written communication and listening skills
  • Must have international outbound sales experience
  • Ability to clearly and effectively communicate to customers
  • Excellent organisational skills (Multi-tasking, prioritizing and follow up)
  • Ability to work under pressure and remain flexible to changing schedules and demands
  • Ability to apply common sense, understanding and problem solving
  • Ability to communicate confidently and efficiently
  • Adapt to change
  • Drive for results (specific goals will be provided, and it is required that agents meets the set goals)
  • Attention to detail

Skills required:

  • Must have international outbound sales experience
  • 1+ yr of Exp. on Papers as Team Leader
  • Excellent Communication skill
  • Leadership Quality
  • Problem Solving Skill
  • Positive Outlook

Responsibilities

  • Should be responsible for team performance, service level components, quality, productivity targets and indicators
  • Should be responsible for managing the floor and adherence to schedule
  • To assist new members of the team by updating knowledge and bridge process gaps
  • Be directly responsible towards fostering the development of team by motivating them
  • To ensure team achieves productivity and quality roster adherence
  • Ensure the professional and ethical conduct of team members
  • Accountable for smooth flow of operations
  • Coordination between Managers and Team Member
  • Monitoring calls, coaching and feedback, responsibility for delivery and the defined customer experience
  • Extend Motivation and leadership for the team and encourage developing future leaders
  • Recommendations for product and process development based on customer feedback and analysis of the same
  • Experience: 3 – 5 years
  • Job Location: Bengaluru

Job Description

  • Business Development Executive with atleast 3 years experience in USA, Australia, UK or Canada markets only. (BPO/Call Center industry experience preferred)
  • A proven track record in selling call center and back-office services to mid-tier companies in the western markets.
  • Experienced in interacting with decision makers of companies, such as CEOs, Directors, and President etc. (Excellent English Communication is a MUST)
  • Must have good negotiation skills, in order to convince heads of companies for an online or face to face appointment.
  • Drafting Proposals & Agreements by analyzing clients business/functional requirements & create business proposals.
  • Experienced in generating own leads preferred.
  • Should be able to Identify and suggest innovative business development and sales strategies.
  • Experience in working on various campaigns such as Linkedin Ads, Facebook Ads, PPC campaigns would be a great advantage.
  • Flexibility to adapt to market time-zones (US - Night Shifts, Australia - Early Morning Shifts

Preferred Skills

  • 3-5 years experience in ITES and Inside sales.
  • Previous experience as an inside sales representative is mandatory.
  • Fluent oral and written English.
  • Organizational, communication, negotiation, and problem solving skills.
  • Female candidates preferred.

Education

  • Any Degree with relevant experience

Contact Us

Corporate HQ

Phykon

  • Address: L-11, Thejaswini, Technopark Campus, Trivandrum, Kerala, India. PIN: 695581.
  • Phone: +91-471-6456070 | +91-471-4066070
  • Email: info@phykon.com

USA

  • Phone: +1-904-900-2110

Australia

  • Phone: +61-291193333