Live Chat Support

Increase Revenues, Decrease Costs

Our Live Chat Support aims at increasing your revenue opportunities and volumes. It also aims at reducing the overall cost and increasing overall customer satisfaction of your business. We adapt to the culture of your brand or business and increase and protect your reputation with each customer.

Uninterrupted Service, Guaranteed Availability

We provide uninterrupted 24x7 real time live chat customer service, right off your website. Our accommodating, adaptive live chat support agents will help your customers gain confidence in you and your business and increase their willingness in investing their time and money on your service(s). Also, with us, you can free your mind and entirely forget about losing customers because of unavailable or unaccommodating live chat agents

All Inclusive Service, We Tackle the Hassles

Our all-in-one solution includes implementation of the live chat system on your website, operators recruitment and training, reporting and analytics - in addition to top quality real time chat service. We are adept at using any live chat system you might have in place or plan to employ, including but not limited to LivePerson, Kayako, PHPLive and Whoson.

Unparalleled Scalability, Reduce Cost per Agent

Our Live chat service scores considerably more over our voice based service because of its unparalleled scalability. Live chat is much more scalable as it allows the agent to conduct multiple chats simultaneously, dramatically improving the ability to service more people per hour. This was you would require lesser number of agents to cover the same number of customers when compared to voice service.

Use our Live Chat services to ...

Turn your website visitors into customers by proactively engaging in agent initiated chat with them and helping the take the decision to avail your service(s). Statistically, we have been able to help a lot of customers of our clients' during their customers' 'decision making' minutes by clearing out any doubts/uncertainties they have regarding the products/services.

Instantly provide support to your customers without making them wait for email responses. This real time support strategy brings about a lot of customer satisfaction and gives your customers a lot of confidence to go for or continue using your service(s).

Increase user registrations on your website. We can convince your site visitors to sign-up by explaining the benefits of registration, in addition to the other benefits they might receive as a user of your service(s).

Reduce the number of cancellations by having our agents who are trained in customer loyalty and customer retention techniques, explain to your customers, the benefits of your services(s) and by having the agents clear out any misunderstanding your customers' might have regarding your service(s).

Maximize your order by having our agents suggest compatible/related/supplementary products, present offers and discounts etc.

Getting Started

The Process

Choose a LiveChat system if you have not done so already
Set it up on your website at prominent location. We can do this for you
We get our transition team trainers familiar with your business
Our agents learn about your business. This can happens in as little as three days
Our agents then enter a skill assessment phase to make sure they are representing your business correctly
We begin full operation

Technology

We can work with LivePerson, Kayako, PHPLive, Whoson OR any other LiveChat system you have in place or plan to employ
We can set up the LiveChat system on your website

You are most welcome to call us at

Toll-free	1-707-266-7777
India	0091-471-6456070

Or you can send an email with your requirements to info@phykon.com

Or you can use the form located at our Contact Page