Phone Support / Voice Based Support

Uninterrupted Service, Guaranteed Availability

Our voice based services operate 24x7 without interruption. No customer will be left unserviced or left waiting for long talking to IVRs or machines. This would give them confidence and increase their willingness in investing their time and money on your service(s).

Clear Communication, Give and take right information

Our agents and extremely well trained in understanding exactly of what the customer says. The cross culture and accent training they undergo during incubation makes it easy for your customers to feel at home, while talking to us.

Telephone Etiquette, Experience Professionalism

Our agents are well trained in telephone etiquette, accent neutralization, service skills, retention techniques and sales skills. With us, your customers will feel the professionalism your business offers right after their first call to us.

Wide Industry Support, We service any vertical

We can service your customers professionally regardless of your business vertical. Whatever your vertical, our agents will trained in it, and go through the skill assessment, before being asked to service your customers.

First call resolution, Get it right the first time

Our well-trained, accommodating, adaptive agents will help your customers solve any issue they might be facing in the shortest amount of time possible. In almost 99% of the cases, the customer will leave satisfactorily after the first call itself.

Flexible Resource Management, Guaranteed Service

If at any point of time, the number of requests becomes more than what can be handled by the team allotted to you, we'll immediately notify you and put in additional agents as required for servicing your customers.

Inbound Voice

While providing Inbound Voice based services, we pay special attention to factors like providing one call solution, Speed of Answer, average Call handling time and analyze with the effectiveness Vs. Call received matrices. we undertake various services like ...

Customer Service
Sales
Help desk service
Order Taking
Inquiry service
Pre and Post-sale services

Outbound Voice

Our outbound voice services are provided with special attention to factors like socio- geographical and cultural trends of the target segment. Our tele-callers are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections etc. Outbound voice services is always based on the efficiency analysis of a particular campaign. This service includes ...

Telemarketing
Collections
Market Research/survey
Data Verification
Lead Generation

Getting Started

The Process

We begin transition by getting our Transition Team trainers familiar with your product and your customer. This is done over the phone and through questionnaires
Our Transition Team Trainers then begin to train our agents. This can happens in as little as three days but it does depend on the complexity and/or the amount of different products you carry as well as your customer's needs
The call center agents will then enter a skill assessment phase to make sure they are representing the product correctly
The call center is then launched in a pilot phase with all the agents' calls being monitored by our transition team trainers
Once everything is up to expectations we will exit the pilot phase and begin full operation

Technology

We will provide the IVR with the voice menu your customers will reach when calling your 1-800 number. This voice menu will be customized for your business or brand.
If you need help setting up a toll free 1-800 number we can help.
Other than that it's like forwarding a call so there is not too many technological requirements.

You are most welcome to call us at

Toll-free	1-707-266-7777
India	0091-471-6456070

Or you can send an email with your requirements to info@phykon.com

Or you can use the form located at our Contact Page