Services
Build trust with your customers
For inquiries about billing and shipping, product support or service, our live phone support agents are there to help your customers. Phone support is not only the most common channel of customer communication, but key to the ecommerce shopping experience. Our polite, friendly and helpful agents are the voice of your company, after all these are our customers too.
- 24/7/365 full service support
- Customer service support that seamlessly integrates with your brand
- Skills-based routing to agents familiar with your industry
- Increase sales & improved customer satisfaction
- Order placement, registration, tech support
- Lead capture
- Customer follow up
- Outbound sales
Instant help is just one click away.
There's no time like the present, especially when making a sale. Our agents can view your customer’s location on your website and offer their assistance. With virtually no hold time, it's the perfect solution for turning visitors into satisfied customers.
- 24/7/365 full service support
- Actively engage customers with proactive chat
- Boost sales with an easy and approachable way for customers to ask questions.
- Grow average cart sizes by suggesting additional products.
- Solve technical challenges the customer has to create a great experience.
- Measure activity with full reports, analytics data and monitoring.
Build trust with your customers
When it comes to email your customers expect a fast response. We stand by our ability to answer your customer’s questions in as fast as 5 minutes of receiving them. Phykon Solutions also understand that your customers will use email for a wide array of reasons and distribute emails out to agents specializing in certain areas such as shipping. This allows us to offer a fast and efficient response to your customers' needs.
- Fast response times in as little as five minutes
- Skills-based routing to direct emails to appropriate and available agents
- Integration with your existing email system