Business Process Outsourcing
Order processing services are key element in the order fulfillment cycle that caters to the needs of businesses to perform a predefined flow of tasks on sales orders.
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Phykon Solutions provide data entry services for multiple verticals like Retail, Wholesale, e-Commerce, Logistics etc. Raw data received as PDF, JPEG, TIFF etc are manually entered into the database online/offline or through alternate interfaces.
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Contact Center
Technical support is our Major area of strength. Whilst many business successfully shape their innovative ideas into products or services, they struggle to provide effective technical resolution and support to its customers. Our technical support services help businesses to leverage their growth, improve customer satisfaction, increasing first call technical resolution for their products or services.
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Our immensely experienced customer service team can add value to any service or product - online or traditional. With more than 500 seats at our disposal, we can provide a comprehensive customer relations solution for your enterprise. From pilot phase to migration to live, we work with you to add your values and identity in all customer relations.
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We understand consumer behavior and apply real world incentives, motivation and various strategies to make your brand shine in the social media arena. From propagating promotional content in Social networks to moderating tech forums, we do it all.
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Auxiliary Services
We have a small inhouse team of PHP,/MySQL .NET and CMS developers primarily for building and maintaining websites exclusively for our clients. Our approach to websites is didactic i.e., to provide functionality and make the experience memorable for the user.
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Our team of iOS experts have the knowledge and exprience to build any iPhone app that complies with Apple’s dreaded HIG. In addition to iPhone development, we also provide iPad and Android development and testing.
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Our dedicated Q.A. staff works for the like of NCH software, USA and provides quality checks for hundreds of their applications. We also have a dedicated process Q.A. team for outsourced services.
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Order processing services are key elements in the order fulfillment cycle caters to the needs of businesses to perform a predefined flow of tasks on sales orders. Orders from the central database are pulled up on the basis of priority, receipt order, etc based on the business need and perform specific tasks on the order as a part of order fulfillment.
Business to Consumer
More and more people are ordering online and through phone. Customer satisfaction is the key in maintaining a lasting relationship with the clients. Prompt and secure order process and delivery is important to customer satisfaction. Phykon Solutions provide end-to-end Consumer to Business order processing service, starting with order taking, payment verification to dispatching and follow-up. We take extreme care on customer satisfaction when it comes to order processing. Our promise is to deliver service ensuring 100% satisfaction to all our clients.
Business to Business
More than 40% of all business-to-business orders are online these days. Business to business orders are often huge, bulk and often-non conventional consumer products. We take extreme caution in taking these orders and process them and to deliver them on time. Business-to-Business (B2B) orders are repeats, often, at a particular interval and we at Phykon Solutions understand the importance of the relationship between our client and our client’s client. Therefore, we ensure fast, prompt and accurate processing and follow up of every order upon dispatch.
Shipping order processing(Order to Ship)
The Order to Ship process involves activities that occur between the receipt of orders from customers and dispatching products. We have implemented an efficient and error free OTS (Order To Ship) to help our customers ship their products accurately. We provide back end services to the Consignor, Shipper and Consignee ensuring prompt and accurate delivery of the consignment.
Phykon Solutions provide data entry services for multiple verticals like Retail, Wholesale, e-Commerce, Logistics etc. Raw data received as PDF, JPEG, TIFF etc are manually entered into the database online/offline or through alternate interfaces.
Phykon’s Data Entry Services
Directory Services
Phykon Solutions offer Directory based data entry services including data obtained from online/offline yellow pages, smart pages etc. We capture data from these pages and enter them into your directory database.
E-Books
Give us a book and we will give you an E-book. Books in any form, real books, scanned images or photographs are entered manually into an E-book platform with zero error and maximum efficiency.
PDF-Document Conversion
If you have loads of PDF documents that you wish to be converted into another format, Phykon Solutions will provide you with solutions and convert those PDF documents into your desired format keeping your deadlines in mind.
Insurance Data Entry
Insurance companies all over the world have a huge amount of data coming in from their customers. Insurance companies have to handle data in the form of filings, claims, complaints etc, not to mention the data involving data from their employees and agents from different parts of the country or the world. Phykon Solutions will do all data services required for the Insurance Company. Phykon Solutions will enter, and file the data and, if required, process the unordered data and deliver to the company in their desired format or filing formats.
Financial Data Entry
Financial companies usually have huge databases involving critical financial data, which are to be handled with zero errors. Phykon Solutions provides data entry solutions for Finance Companies with unmatched security and confidentiality. Extra security is provided for all data entry solutions with a promise to keep reliability and confidentiality of the data.
Hospital Data Entry
Hospitals Management around the world comes with filing and protecting huge databases on patient details, protecting its confidentiality. These patients come with insurance policies and it is a huge task for the hospitals to monitor and analyze the data. Phykon Solutions Data Entry Services will do the data entering and monitoring part of the hospital’s data. We process and enter filled forms and prescriptions into their database real-time.
Data entry from images
Financial companies usually have huge databases involving critical financial data, which are to be handled with zero errors. Phykon Solutions provides data entry solutions for Finance Companies with unmatched security and confidentiality. Extra security is provided for all data entry solutions with a promise to keep reliability and confidentiality of the data.
Data Consolidation
In this down ward spiraling economy, Companies would need to consolidate different platforms or departments. This means consolidating and co-relating complex, diverse and huge amounts of data. Phykon Solutions provide Data Consolidation Services that will help companies cut corners and combine different platforms and still work efficiently.
Phykon Solutions provide order entry services to its clients. We take orders from the clients and enter them into the clients’ database format. This way the client can concentrate more on procuring the orders than worrying about entering and cataloging them.
In this plastic money era, businesses have the need to process credit card information when a client places an order through credit card. An in house credit card processing will take up valuable resources and causes a lot of concern for security. Phykon Solutions provides its clients with the best security and confidentiality in processing the financial documents including credit cards.
Government and Non-government agencies print and distribute vouchers to the public or customers. Nevertheless, the verification process is tiresome and expensive. In addition, most of the verification claims happen telephonically or electronically. For small organizations, this can be a difficult situation when large numbers of their clients claim their vouchers and verification becomes a never-ending process. Phykon Solutions provides Voucher Verification and Posting services for its clients helping them gain more business while cutting corners in expenses.
Preparing and mailing Invoices can be one big problem to most of the small organizations. Outsourcing the invoice creation can help reduce the expenses by half and Phykon Solutions make Invoice creation and distribution easy and cost effective.
Phykon Solutions specializes in
- Cycle invoices
- Service Invoices
- Job Invoices
- Miscellaneous invoices
Phykon Solutions offers next generation electronic check processing services to banks and financial services providers. Our financial services department works in a standalone network equipped with the latest firewalls to protect our customers from theft or fraud from the outside. Phykon Solutions as its company policy will never compromise in the security and integrity of data entrusted to it.
Data conversion can be exasperating and expensive process for any small businesses or enterprises. Conversion of data to a digital database is always difficult. Phykon Solutions has the much-needed expertise in converting data and making them handy. We upload digitized data into the required format and make the data both supple and functional.
Phykon Solution provides top quality Data Processing services to businesses from different time zones and Phykon provides the following data entry services.
- Recording
- Verifying
- Duplicating
- Sorting
- Summarizing
- Reporting
While the globe is turning itself into a global village and every business is trying to sell their products all over the world, Catalogue Processing has become one of the most important processes in generating business worldwide. Phykon Solutions prepares and maintains area/region specific catalogues for online and international brands from all over the world.
Internationally certified organizations are supposed to conduct internal audits and process huge chunks of data for maintaining their certification. Phykon Solutions provides auditing services that complies with the international standards and quality.
Data is the invaluable part of any business and it is important to make data accessible through various channels. Phykon Solutions provides quality Transcription Services across different verticals as required by the client.
Phykon’s Transcription Services includes the following
- Medical Transcription
- Legal Transcription
- Business Transcription
- Technical /Scientific Verbatim etc.
CCTV Surveillance and monitoring is an important aspect of every business nowadays. Phykon Solutions monitors your surveillance for you 24/7 without you even having to hire an in house surveillance team.
Technical Support is one of Phykon Solutions’ Core Competencies. Whilst many businesses successfully shape their innovative ideas into products or services, they struggle to provide effective technical resolution and support to its customers. Our Technical Support Services help businesses to leverage their growth, improve customer satisfaction and increasing first call technical resolution for their products or services.
Phykon’s Technical Support Services
IT support services
Phykon Solutions provide IT support services with specialized Single point of contact. We do not limit our IT Support Services for trouble shooting hardware/software and network issues. We also troubleshoot business and proprietary IT related incidents using our highly experienced and qualified technical support team. We constantly update our software and train our agents in new technologies to keep them up to date in this fast evolving tech-world.
Management and Administrative Support Services
Each business comes with its own administrative and management processes and consequent problems. Therefore, Phykon Solutions does not confine itself to a predefined framework. We customize our Support Services for each of its client and we always have solutions for all your Management and Administrative support services.
Insurance Processing
Insurance companies are finding it difficult to attain their profit milestones in this downward spiraling economy. This loss of profit is also an attribute to the unavailability of quality human resources. To all the insurance companies that approach Phykon Solutions, for their insurance processing, it provides top of the line service through its proven human resources and service methodologies. This will help the insurance companies to concentrate their efforts in reaching their profit milestones rather than worrying about the quality and punctuality of their back office staff and customer service.
Support Services in Logistics
Logistics is all about being in time. Phykon Solutions employs people who specialize in providing quality support services in logistics. We understand the importance of keeping deadlines in Logistics and Services. Therefore, Phykon Solutions has devised a tested Logistics support methodology that understands the need ‘to be on time’. We always keep our phone lines open irrespective of international and local holidays and understand the need.
Call Center
Phykon Solutions provide immaculate call center services across multiple verticals for your business. We listen to your customers and our call center’s primary and only aim is to satisfy your customers and answer their queries completely and indisputably. Our Call Center Services include
Inbound Call Center
Phykon Solutions’ Inbound Call Center principally handles the calls initiated by your customers. We handpick our call center agents through our innovative recruitment process and train them to answer the customer queries most efficiently and accurately.
Outbound Call Center
Through our out bound call center we reach out to your customers. We call them and gather all the information you require from your clients. Phykon Solutions’ agents have proven their ability to be pleasing and courteous irrespective of the customer response.
Telemarketing
If you have a product that you wish to market, our agents will market them for you. Our telemarketing center works 24/7 and makes calls to countries all over the globe. Phykon Solutions has a highly segregated telephone number database, which will improve the sales for your product.
Telephonic Surveys
Phykon Solutions work closely with international data companies who ask us to conduct telephonic surveys. Telephonic surveys increases the scope of the survey. The more people you interview, better the survey.
Email Support
Studies reveal that Email is becoming increasingly popular and it is now the preferred medium for customers to communicate with their service providers. Hundreds of Email comes in each day to Phykon Solutions through our clients. Phykon Solutions Email Support Executives are trained to provide timely accurate replies to any customer query.
Our Email Support Team works 24/7 and in most of the time zones providing over night solutions to customer queries. In Email support, speed and accuracy is one of the most important aspects for efficient service. We always compete among ourselves to achieve maximum effectiveness and precision. Therefore, Phykon Solution’s standards are always higher than the industry standards.
Our Email Support Team works 24/7 and in most of the time zones providing over night solutions to customer queries. In Email support, speed and accuracy is one of the most important aspects for efficient service. We always compete among ourselves to achieve maximum effectiveness and precision. Therefore, Phykon Solution’s standards are always higher than the industry standards.
Chat Support
Chat support is a necessity for any organization’s E-commerce vertical. Having a live chat support immensely increases the reliability and security of the website. Having an online chat support can convert a casual visitor to your site into your customer. Online chat support has seen immense growth over the years since the advent of Web 2.0 where people need to communicate with the provider or manufacturer of the service/ product they spend money on.
Chat Support Team of the Phykon Solutions is one of the most resourceful and competent work forces available for chat support. They have undergone our rigorous recruitment and training process. Any Ecommerce website or business can bank on our Chat Support Team’s expertise.
Chat Support Team of the Phykon Solutions is one of the most resourceful and competent work forces available for chat support. They have undergone our rigorous recruitment and training process. Any Ecommerce website or business can bank on our Chat Support Team’s expertise.
Why is Customer Service Vital?
Any person who is spending money in your product and service is your customer. The customer is bound to have apprehensions and queries about the product or service that you just sold that person. It is your duty and your need to answer to their queries as precisely as possible.
In this downward spiraling economy listening to your customers can give you surprising results that will help your business, they include
In this downward spiraling economy listening to your customers can give you surprising results that will help your business, they include
Ways to improve the product/service
When you listen to your customers, you will get outsider insight into your product/service. This will help you in improving your product and might help you in finding a defect or a drawback that you might have overlooked. Surveys assert the fact that 5% improvement in defects can result in 25% to 80% of improved business
Better understanding of competitors
You do understand that you are not the only one in the market. There are other vendors or companies providing the same product/service. Your customers have better exposure to your competitors than you do. Listening to your customers will give you a better understanding of your competitors and identify the advantages and disadvantages that your product have over your competitors.
Brand advocating by customers
If you are patient and loyal to your customers, they will generate business for you purely by advocating your brand in their family and social circles, generating good business. On the other hand, if you do not listen to your customers it can really affect your business and can jeopardize your reputation.
Improved customer loyalty
Satisfaction is not a measure for customer loyalty. This proves customer satisfaction is not sufficient to keep your customers. Try communicating with your past and existing customers consistently and resources to listen to your customers. If your customers do not volunteer to give you information, you can always ask for a feedback. This form of communication will give you valuable information from your customer and more over your customer will remain loyal.
Find drawbacks of your product you might have overlooked
Do you think your product/service is perfect? Your customers may not have the same opinion and they might have found your products imperfection. Talking and listening to them will tell you exactly what your product is lacking. You may be able to rectify and refigure your product, which will improve your product many folds.
Improve marketing effectiveness
When you listen to your customers, you will be able to understand what made them approach you. Marketing takes up valuable resources and if your marketing is not effective, this will create adverse effects on your product. Listening to customers will tell you when, where and how to market for maximum marketing efficiency.
Spot the market trend
You will never be unaware of the market trend if you really listen to your customers because they are more aware of the market. Customers are a collective group and often they act as a single organism responding to each other. Therefore, you customers will give you better idea of the market trends and will help you mould your business accordingly.
Uncover opportunities
Spend more time in asking questions to your customers, you are bound to uncover opportunities for better business, and convert prospects to clients. If you ask, your customers will give you their requirements in a silver platter for you to sell your products and services.
Make better decisions based on the feedback base
When a decision maker is trying to make a very important decision which will affect his business, he will be surrounded with ideas from everywhere. These ideas and opinions from all sides, most of the times, impairs the judgment of the decision maker. However, if you give your attention towards the feedback of your customers, you will find that they have opinions that are more constructive than most of the suggestion you have received from inside the organization.
Improve operational efficiencies
Companies have been asking on operational efficiencies from inside the organization, but instead if you ask your customers on what they like/dislike about your company, they should know better. If you were able to streamline your companies operations, it would help you a lot in the current economic situation.
We understand consumer behavior and apply real world incentives, motivation and various strategies to make your brand shine in the social media arena. From propagating promotional content in Social networks to moderating tech forums, we do it all.
The Social Media Revolution
Social Media revolution is considered as the biggest shift since Industrial revolution. Facebook alone registered 50 million users in less than a year. This has led to a massive shift in the marketing strategies of the corporations and companies around the world. Social media penetrates a larger percentage of people around the world and studies reveal that 74% of consumers trust peer recommendations whereas only 14% trusts advertisements. Social media is the best place to get recommendations for your products and increase sales and the money you have to spend in Social Media Marketing is about .2% of what you spend in traditional marketing. However, the penetration you receive from Social Media Marketing is almost 25% more than what you will receive through traditional marketing strategies. Phykon Solutions is home to one of the best social media marketers available.
What is Social Media Marketing
By utilizing the power of the internet’s social aspect, any product or service can be marketed through Social Media. Social Media penetrates a good percentage of the world’s youth, where all the buying power rests.
Each product and company comes with unique products and services. Phykon Solutions devices tailor made and effective Social Media marketing services for each client. We have experts qualified to penetrate the social media and increase our client’s product visibility in the internet. Our methodologies are proven efficient and cost effective.
There is a social media website in the net that is specializing in a particular product or service, with a huge customer base socializing in it. Phykon Solutions identifies the right social media for its clients to provide maximum output, visibility and penetration.
At Phykon Solutions, training in Social Media Marketing is a never-ending process. This periodic and constant training provides the Internet Marketing Experts at Phykon Solutions an edge over its competitors in providing best possible result for its clients.
Each product and company comes with unique products and services. Phykon Solutions devices tailor made and effective Social Media marketing services for each client. We have experts qualified to penetrate the social media and increase our client’s product visibility in the internet. Our methodologies are proven efficient and cost effective.
There is a social media website in the net that is specializing in a particular product or service, with a huge customer base socializing in it. Phykon Solutions identifies the right social media for its clients to provide maximum output, visibility and penetration.
At Phykon Solutions, training in Social Media Marketing is a never-ending process. This periodic and constant training provides the Internet Marketing Experts at Phykon Solutions an edge over its competitors in providing best possible result for its clients.
We have an in-house team of PHP,/MySQL .NET and CMS developers primarily for building and maintaining websites exclusively for our clients. Our approach to websites is didactic i.e., to provide functionality and make the experience memorable for the user.
Importance of having a website
A website is rather economical brand ambassadors any brand can acquire. It is usually an onetime expense or it is worth paying for updating. Having an attractive website not only increases your sales and visibility but studies reveal that they improve the credibility of the brand too. In addition, you will also be able to provide less expensive customer support strategies like live chat, email support and skype ids. If you are in retail business or in manufacturing, you will be able to sell your products online with the help of secure payment online payment gateways from Phykon Solutions.
When we design a website for our clients, we give everything- our brain, love and passion to the design. Our only aim is to retain viewers in the website which is the key to any website
Feature of a Phykon Created website
Try Phykon’s website design, we are sure we will bowl you over.
When we design a website for our clients, we give everything- our brain, love and passion to the design. Our only aim is to retain viewers in the website which is the key to any website
Feature of a Phykon Created website
- Simplicity
- Innovative
- Value added services
- Website Security
- Flexibility
- Data mining
- Data Security
Try Phykon’s website design, we are sure we will bowl you over.
Our team of iOS experts has the knowledge and experience to build any iPhone app that complies with Apple’s dreaded HIG. In addition to iPhone development, we also provide iPad and Android development and testing.
Why do you need an iphone application?
There is an iphone application for practically everything these days. So there is no uncertainty that you also need one. If you have a business and if you need to reach all the iphone users in the world, you need an iphone application for your business. Studies reveal that, an average iphone user downloads 5-10 iphone applications a day, worldwide. That is a huge customer base.
Phykon Solutions develops innovative and inventive iphone applications for individual vendors and our team is known to come up with innovative ideas, which has always boosted the business, of the client.
If you are planning to sell games for iphone users, you have come to the right place- Phykon Solutions. We develop and can market the game for you. Our game designers develop multi level iphone games, entertaining or informative.
Phykon Solutions develops innovative and inventive iphone applications for individual vendors and our team is known to come up with innovative ideas, which has always boosted the business, of the client.
If you are planning to sell games for iphone users, you have come to the right place- Phykon Solutions. We develop and can market the game for you. Our game designers develop multi level iphone games, entertaining or informative.
Our dedicated Q.A. experts work for the like of NCH software, USA and provide quality checks for hundreds of their applications. We also have a dedicated process Q.A. team for outsourced services.
Phykon Solution’s Quality Analysis / Testing center deploys its experts establish the following in an application or a process
Phykon Solutions’ Q.A life cycle is designed to offer assurance that the products satisfy the international standards and requirements. We deploy both Static and Dynamic Quality Assurance techniques one over the other to establish quality assurance.
Phykon Solution’s Quality Analysis / Testing center deploys its experts establish the following in an application or a process
- Promise of Quality
- Verification of the finished product
- Dependability
Phykon Solutions’ Q.A life cycle is designed to offer assurance that the products satisfy the international standards and requirements. We deploy both Static and Dynamic Quality Assurance techniques one over the other to establish quality assurance.
Static Quality Analysis Techniques
Static Quality Analysis Techniques are the most effective analysis techniques that form the basis of our Quality analysis life cycle. The Static Quality Analysis techniques we use include
1. People Intensive Static Techniques
This technique involves checklists and desired results. This analysis can be executed not only on the finished product but also on the project milestones or part of a project.
2. Analysis Intensive Static Techniques
These techniques are generally tool driven and our experts perform this analysis as a second step to People Intensive Static Techniques.
1. People Intensive Static Techniques
This technique involves checklists and desired results. This analysis can be executed not only on the finished product but also on the project milestones or part of a project.
2. Analysis Intensive Static Techniques
These techniques are generally tool driven and our experts perform this analysis as a second step to People Intensive Static Techniques.
Contact Us
If you have never outsourced or if you are considering making a switch from your current service provider, we can walk you through the process.
You are most welcome to call us at
Toll-free: 1-707-266-7777
India: 0091-471-6456070
India: 0091-471-6456070
Or you can send an email with your requirements to info@phykon.com
Or you can use the form located at our Contact Page
Or you can use the form located at our Contact Page