From the industry perspective, RPA assisted chat support is a relatively new development that is slowly but steadily taking centre stage in customer service and related functions. RPA chat support is being seen by experts as the next step in offering the best live chat support services for existing as well as new customers. While some of them are simple in their design, few are complex enough to surprise even a tech savvy individual.
With the power of Artificial Intelligence, chatbots can pursue and continue a conversation with customers 24/7. This gives your organisation the power to access new customers and retain existing ones with ease. The global banking industry is leading this transformation, with some of the biggest names already opting to deploy chatbots that perform highly complex tasks with precision and near-zero downtime.
The Bank of America, JPMorgan Chase, Capital One, MasterCard, and American Express are some of the first movers when it comes to adopting RPA chat support and AI chatbots. MasterCard has taken a step ahead by introducing a chatbot on Facebook Messenger to better their digital services. Customers can reap the benefits of the bots in reviewing their purchase history, spending habits, account balance and more.
Phykon’s chatbots can make a big difference to your business in the ecommerce space by offering an array of well thought our services that can be customized to suit your needs.
AI in customer service can be used for effective product discovery. The user, instead of interacting with a non-interactive multi-panel interface, can directly ask the chatbot for a product of their desire. They can even ask for a particular feature of the product and compare various products on the basis of features.
In terms of Customer Support, the user has a lot to ask from the point of booking till the point of delivery. This may include the status of delivery, mode of payments, request a custom date, enquire delivery time and various other FAQs. All such first level customer support queries can be handled by the bot and for complicated queries, the problem can be noted and a ticket can be generated.
By using the best live chat support, users can add personal info, update addresses, view purchase history, add cards and even track order and refund status. They can even purchase a product of their choice by adding it to the cart and making the payment via chat itself.