How we work

For us, the key to becoming a successful company with a futuristicoutlook is collaboration. It’s about coming together as a team to create ideas that work towards a common goal. It is this spirit of collaboration that we extend to all our clients. As a company, we believe in working with you rather than for you. The result is a long list of satisfied clients who recognize us as a rock-solid partner who can deliver the best services in a range of specialisations including robotic business process automation, best RPA software, automation assisted customer service solutions, affordable RPA software, web SEO strategies, best contact center support, best customer service solutions, and more.

The APTT Approach

Phykon has fully developed an in-house methodology called APTT to deliver the best possible outcome on each project. The approach has over the years helped clients achieve their goals with minimum disruption and maximum innovation. Honed over the better part of a decade, the approach understands the project as a whole and then extracts each component separately to deliver the right results.

Analysis

This is the first stage where we interact with our client to analyze and pinpoint the key project requirements and expectations. After identifying these and then discussing with the teams at both ends, the functional and technical requirements are documented.

Process Design

In this stage, our team plans the resources, segregates processes in phases and then formulates the implementation strategies. The scheduling, reporting format, key metrics, and auditing parameters are also documented in this stage. In addition, skills identification, allocation or recruitment of skilled resources is also carried out in this stage.

Training

To effectively achieve the targets set by the client, training manuals are prepared based on the process document. Each team member is then adequately trained on the product or service specifics, its history, processes, and metrics. This stage ensures that our team becomes more of an extension of our client’s business to deliver maximum effectiveness.

Technical Implementation

This is the final stage where any identified technical requirement is analyzed, planned, implemented and tested for complete error-free functioning. This stage ensures that we hit the ground running, when it comes to deployment and functioning as a fully structured team from day one.

Follow Through with Quality Assurance

When it comes to delivering long-term value for our clients, we see the Technical Implementation stage as just the beginning. As a company, we follow through with stringent Quality Assurance measures using continuous auditing. Processes and outgoing services are monitored at random and we also deploy a performance improvement plan that provides each team member with constant feedback and corrective measures that are in line with the overall goals.