We focus on offering the best customer service solutions and retention strategies to ensure that customer loyalty and retention rates significantly increase.
Phykon extends a wide range of outbound and inbound call centre services, with one goal in mind — To grow your business.
Get top-notch, 24/7, RPA-powered call centre support to get the flexibility you need. Focus on your business while seasoned, rigorously trained call centre professionals handle customer support for you.
Our dedication to delivering excellent customer service has earned us the trust of our clients, across the globe. Phykon’s call centre services – tailored to clients’ specifications – consistently meet customer requirements. We are ISO 9001:2015 certified which means we adhere to strict quality standards. Nothing but the best for our clients.
Are you ready to grow your business?
No two businesses are alike. This is why our services are as fluid as they are focused. We work with businesses that need teams from as small as 5 to 50 (or more). The size or type of business does not matter — think of us as an extension of your team.
Phykon provides the best customer service solutions and the best customer support across multiple channels such as phone, e-mails, SMS, social media, live chat, online customer support, etc. Our advanced equipment uses cutting-edge technology to support and seamlessly provide outstanding customer support services to address the concerns of customers. Our proven BCP is a testament to our resilience and that of our clients too. We ensure that your business is prepared for and responds flexibly to any unplanned disruptions.
What You Get with Phykon’s Automation-assisted Inbound Call Centre Service:
Customers sometimes choose the oddest of hours to interact with your products and services. So, what if a genuine customer wants to clarify their doubts after office hours? With Phykon by your side, the best RPA (Robotic Process Automation) chat support services will ensure that your customers always receive prompt replies, service support and relevant information round the clock.
Never miss a customer’s email again! Connect with your customers, and let them connect with you — anytime, anywhere — through Phykon best email support services. Give your customers the convenience of reaching out to you 24/7. Send them notifications, promotions, how-to articles or just a good old “Hello”! Or, provide swift, accurate responses to their queries. Phykon’s Automation-assisted Email Support lets you respond fast and effectively. Our email support services also provide convenience when you or your customers don’t need to respond on an immediate basis.
Struggling with high call volume? Don’t have the manpower to deal with it? Stumbling over errors? Take charge of your Phone Support with our 24/7 RPA-assisted Inbound Call Centre! Experience increased revenue, increased accuracy, improved customer satisfaction, improved First Call Resolution rates, and more with the benefits of automation. Close that sale fast, or get feedback or resolve issues — all with the experienced and certified team at Phykon. We’ve brought tremendous success to our clients from a range of sectors. And we can make a difference in your business too!
24/7 Automated Support
For a constantly logged-in world, your business too needs to be ready to offer sales and after-sales services on a 24/7 basis. We can assist you in effortlessly transforming your business into a round-the-clock operation, through our RPA powered Contact Centre with multi-channel capabilities. Offer a suite of services that customers can access any time from any part of the globe.
Social Media Support
Reach out to, engage and support your customers on their channel of choice! Make your brand accessible, provide swift responses, ensure proactive support, and connect with customers effectively through our Social Media Support. From new sales to service support, social media platforms can be creatively used to your brand’s benefit. Our team of experts can help you create and maintain a social media presence that helps customers access your brand with ease.
Boost CX with Phykon’s AI enabled Technical Support! Get qualified, trained and experienced Technical Support professionals to assist your customers with troubleshooting, upgrading, maintenance, software and hardware installation, and more. Our in-depth knowledge and skills guide customers to make use of products correctly and effectively. Focus on running your business, while we provide scalable, round-the-clock technical support to your customers.
With a team of support specialists, RPA-powered services and multichannel capabilities, Phykon crafts an engaging customer experience. Your customers will want to connect with you. By implementing the latest in tech and drawing on insights from our long-standing experience, we not only deliver swift, accessible support — We deliver value!
We've been providing reliable, cost-effective customer support services of a global standard for more than 15 years now! We can create and manage remote, outsourced services that fit your processes, no matter the size or scale of your business. Our unique service offerings will work for you. Just let us know what you need and we can come up with a solution that will target your pain-points and deliver results. From growing businesses to large enterprises, we know what part of your processes will benefit from our services and what you can do in-house.
CALL US for a no-obligations appointment that will give you the low-down on what we can do for you.
Sometimes, a business may require strong customer service skills in a timely manner but does not have any in-house employees or customer support teams capable of handling such a situation, nor does it have the time to wait for the technician to come on-site.
Situations such as this are where it needs the services of a customer support specialist. Remote customer support specialists can work over the phone or online to provide customer service outsourcing solutions that target specific customer inquiries.
This means they can navigate customer issues, engage customers, and provide many other varying technical skill levels by simply using phone calls from a call center, video calling, a live chat platform, email, or even social media sites.
One of the most important things for any business is customer retention. Being able to keep customers interested in doing business with you is the best way to help your business not only survive but thrive in such a competitive business environment.
The best way to guarantee customer loyalty is to make customers feel valued by attending to their issues quickly, offering effective technical support and client support, as well as providing quality assurance.
If a business can nail down its customer care, the resulting boost in its brand voice will give it the edge over its competitors who may be offering similar, if not better, products and services.
Using your business' internal tools seamlessly, Phykon can provide services to your organization in the form of:
• Use of top-tier live chat platforms
• Effective email support
• Phone support through its RPA-powered call centers
• 24/7 phone and tech support
• Wide range of social media access
• Dedicated customer support specialist to attend to customer enquiries
• Technical support specialist for software and hardware installation, maintenance, upgrading computer systems, and troubleshooting technical issues
Achieving the utmost customer satisfaction from all your clients has to be the main goal of outsourcing customer service rather than relying on your team members.
This is why you need the digital customer service solutions offered by Phykon which have the following benefits for your company:
• Shared solutions, customer service, and tech support that are affordable
• Time-saving by efficiently attending to customer issues
• Flexibility and convenience, which results in better scalability for your company
• Reduction in the levels of risk your business is exposed to
• Visibly improved customer retention
• Can provide support to employees doing remote jobs
• Unlocks new sales opportunities on social media and live chat platforms
Using remote customer support specialist services is a significant business investment that has the potential to improve your business but comes at a cost. Typical customer support services can cost anywhere between $2,600 – $3,400 per agent per month.
Of course, this depends on a wide range of specific factors of the work required. Basic customer services that are provided for this price usually include management and basic customer support, for example, using a call center.
If you want more specialized services, such as higher call volume, additional support channels, and more call languages, you should expect to pay a lot more. At Phykon, you will have access to a wide range of affordable services that you need to address customer needs.
To get a quote for your unique requirements, you can go to the Phykon website and leave your details on the "request call back" portal and an experienced technician will be in touch with you.
Many customer support specialist service providers work with businesses in resolving issues with customers.
However, not all of them will be able to provide the quality assurance and services that your business needs to grow and remain one step ahead of your competitors.
Some customer support specialists, while not necessarily being fraudulent, are unable to handle the scope of larger projects nor do they insure that their team works closely with your business to provide a customized customer support solution.
It's not only about choosing a technician with a bachelor's degree because there is a lot more to consider. If you are not willing to settle for anything but the best client support, look for a company like Phykon which has the following:
• Lots of experience dealing with a wide range of customer issues
• Ability to strengthen your brand voice through social media and live chat streams
• Teams that can resolve incoming inquiries and customer issues promptly
• A track record of improving customer satisfaction
• Uses an omnichannel approach to resolve customer issues
• Top-notch communication software and hardware
Remote work requires quick and hassle-free solutions to any technical issues that employees may be facing. The last thing you want is to have difficulties reaching your customer support specialist at the moment when you need them most.
This is why at Phykon, getting in touch with a customer support specialist is an easy process. All you have to do is go to the Phykon website and take a look at the services on offer. Under the solutions tab, you will find a long list of the awesome services that are on offer.
Once you have looked at what each service entails you can choose the one that best suits your business and head over to the "Contact Us" page. Leave your details or use the email and phone number provided to contact a reliable technician.
As an ISO 9001:2015 certified services provider, customers can rest assured that with Phykon they will receive nothing but the vest best in the industry when it comes to customer support services. With 24/7 Automated support, these services are also available anytime and anywhere!
Need more about how we can help your organisation? Let’s talk!