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Technical Support

Efficiency minus the technicalities

Technical Support

Today, customers choose brands that provide excellent after-sales service, the best technical support services or the best technical support solutions. At Phykon, we leverage multiple channels to deliver round-the-clock, automation-assisted Technical Support services. Based on the product or service purchased, we provide product support, technical support, technical applications support, etc. through our RPA enabled Contact Centre.

Phykon’s contact centre is trusted to deliver secure, reliable, consistent 24/7 Technical Support services. Our team of highly-skilled professionals will collaborate with you to provide technical solutions and guide your customers. Benefit from their proactive engagement and minimize downtime by addressing problems right away. We take business continuity and client security very seriously — which is why we have an effective BCP in place that kick starts into place with minimal or no downtime.

Phykon has been efficiently offering these services for more than a decade to numerous clients spread across different time zones. We offer an exhaustive set of services that deliver the right results and also align with clients’ growth plans.

Technical Support

IP Product Support

We offer our customers with incomparable best IP Product support services that can resolve the issues of IP CCTV Camera/product. With a team of skilled professionals, we provide precise guidance over the telephone, live chat support, email support, RPA chat support, best contact centre solutions support, RPA assisted tech support and automation assisted tech support, best technical support. Phykon’s proficiency is to understand the requirements of customers for residential or commercial and render the matching solution.

Technical Support

Hardware
Technical Support

Our hardware tech support services team handles a range of issues related to product hardware, beginning from installation to troubleshooting of a product. Hardware tech support includes offering assistance over the telephone for hardware maintenance, resolve internet service problems, Online tech support assistance for software issues, and get remote IT support over the phone.

Remote IT Support

Phykon offers a diverse range of Remote IT Support services to suit different needs of customers. Our smarter remote IT support services are designed to offer the following support services:

Technical Support

Real-time troubleshooting

Technical Support

Automation
Assisted Tech Support, best technical support solutions

Technical Support

Online tech support through live chat, toll-free telephone support, email support, and best contact center support, RPA chat support, Best IP Product Support

Technical Support

Handling of installation issues, assisting in network set-ups and management, driver installation, software updates, etc.

Technical Support

Pre-sales and post-sales product support, best contact centre solutions

Technical Support

Remote PC repair

Software Technical Support

To be competitive, companies should adapt to latest technologies quickly to meet the demands of customers, employees, and users. Phykon, with more than a decade of experience in offering IT-enabled services, aims to offer software tech support services to address a variety of software issues. Some of the software services provided are:

Technical Support
  • Product installation services
  • Best Technical Support Solutions
  • Installation of product updates
  • Support for custom application
  • Support for infrastructure software and many more

Need to know more?

Take a look at some of our success stories!

Case
use Case
An intelligent IP camera system support solution to conquer global markets

With an aim to provide security to individuals and properties, clients develops IP cameras using cutting-edge technology.
Case
use Case
AI-enabled Tech Support to Turbocharge Efficiencies

In most cases, agents providing tech support solutions know the type of requests that eat up their time and mental energy.
Case
use Case
Best technical support solutions to set new service benchmarks

Our client was an IT services startup which offered a host of IT applications and add-ons. The client required a technical support...
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