Technical Support

Technical Support

IP Product Support

We offer our customers with incomparable IP Product support services that can resolve the issues of IP CCTV Camera/product. With a team of skilled professionals, we provide precise guidance over the telephone, live chat support, email support and automation assisted tech support. Phykon’s proficiency is to understand the requirements of customers for residential or commercial and render the matching solution.

Hardware Technical Support

Our hardware tech support services team handles a range of issues related to product hardware, beginning from installation to troubleshooting of a product. Hardware tech support includes offering assistance over the telephone for hardware maintenance, resolve internet service problems, assistance for software issues, and get remote IT support over the phone.

Remote IT Support

Phykon offers a diverse range of Remote IT Support services to suit different needs of customers. Our smarter remote IT support services are designed to offer the following support services:

  • Real-time troubleshooting
  • Automation Assisted Tech Support
  • Online tech support through live chat, toll-free telephone support, email support, and call center support
  • Handling of installation issues, assisting in network set-ups and management, driver installation, software updates, etc.
  • Pre-sales and post-sales product support
  • Remote PC repair

Software Technical Support

To be competitive, companies should adapt latest technologies quickly to meet the demands of customers, employees, and users. Phykon, with more than a decade experience in offering IT-enabled services, aims to offer software tech support services to address a variety of software issues. Some of the software services provided are:

  • Product installation services
  • Installation of product updates
  • Support for custom application
  • Support for infrastructure software and many more

Our Thinking

Emerging technologies are wrapping the world with internet-based services. By perceiving the keen interest of customers opting for products and services that provide excellent after-sales technical support services, we leverage multiple channels to deliver round-the-clock services. Based on the product or service purchased, we provide product support, technical support, technical applications support, etc.