Back office

USE CASE

Best back office solutions to help your business grow

Introduction

Our client was a San Francisco-based online health insurance company that helped workers find health coverage based their needs and budget. While growing, the company started spending more time on servicing existing customers than acquiring new clients.

The Challenges

The company’s growth resulted in a bottleneck for business development as it was spending a considerable amount of money in the form of back-office staff for attending to customer requests. They were on the lookout for the best back office system provider who could handle all such tasks and retain customers, so that they could concentrate on their core activities.

The Solution

Keeping in mind all the project challenges and the client requirements, Phykon provided the following solutions:

  • Taking over all the back-office tasks to help client focus on their core competencies.
  • Develop and deploy a customized solution based on our vast experience in working with agencies serving different segments of the market using different agency management systems.
  • Offering the client with the best back office support system, resources, team leaders and project managers who would watch over the team closely to ensure that all the tasks were completed within the stipulated time.

The Outcome

The team was able to offer the best back office support services and successfully handle all the back-office requirements to deliver the following results:

  • Building a constructive collaboration with the client over the years and creating complete customer satisfaction.
  • The high-cost manual processes were stopped after we took over almost 80% of the back-office operations.
  • The client’s account manager now fully focuses on building new businesses instead of spending time on processing work.

Phykon has been providing streamlined back-office solutions and many other services to several companies around the world. Our cost-effective services are attuned to your business requirements, and our vast experience in the industry helps us understand the exact nature of the task and deliver services accordingly. If you are looking for a reliable back-office solution provider, then feel free to contact us for the best cost-effective services and solutions.