The State of Victoria in southeastern Australia has some of the highest power tariffs in the country. Due to various power and gas policies, the tariffs in the State have gone up by almost 20% over the past few years. UtilityDeals is a reputed name in the market which offers residents and businesses an opportunity to compare tariffs and find the best one that suits their budget and consumption patterns. The company was looking for a modern solution to compare and measure energy bills for the benefit of its existing and future customers.
Victoria is a deregulated market that has a diverse range of customers who are unwilling to switch to a new energy deal. This is mainly because they value their time over rewards and money. On the other hand, customers who are unwilling to pay higher energy bills look for better offers and deals. As a company, UtilityDeals encountered the following challenges:
Clients joined hands with Phykon to develop a unique solution that could benefit its customers as well as the company. Both companies worked together to implement and drive client sales processes. The emphasis was on providing rich Automation Assisted Customer Service Solutions, best contact centre support and best Customer Service Solutions Outsourcing services to customers and enhance the business operations. Phykon’s comprehensive portfolio helped clients acquire new customers through our professional sales team. Our team of B2C specialists designed a pilot program to sell their products and services to the Australian market. The solution included consulting, implementation of strategies, managing the customer database, promoting and selling new products & services to retain customers, and data protection.