USE CASE

USE CASE

USE CASE

An intelligent IP camera system support solution to conquer global markets

Introduction

With an aim to provide security to individuals and properties, Amcrest develops IP cameras using cutting-edge technology. An IP camera is a networked digital video camera commonly used for surveillance purposes. The US-based company manufactures a range of video security products including wireless security cameras, IP surveillance CCTV cameras, GPS trackers, baby monitors, security NVRs and DVRs, hidden cameras etc. that are available on major ecommerce websites like Amazon, Ebay, and Home Depot. A large number of US residents and businesses have installed surveillance cameras to monitor their properties. However, they periodically complained of the unavailability of quality customer service, IP camera software troubleshooting, and technical support.

The Challenges

Major challenges encountered by Amcrest in the market were:

  • Setting up modern infrastructure to offer customer service and technical support services
  • Putting together a team with IT proficiency for quick turnaround and transfer of calls
  • Providing 24x7 technical support services like IP camera software troubleshooting
  • Team of experts to remotely install, access, and control cameras

The Solution

Amcrest approached Phykon to offer an innovative solution that would benefit both its customers and the company. Phykon strategically designed the customized services to offer reliable 24x7 customer and technical support services. Phykon’s tech-savvy team assists clients over the phone, online or live chat, email, and web-enabled services to resolve issues and complaints. The solution also helps in managing business operations in line with production, IP camera system support, remotely setting up cameras to reduce costs, IP camera software troubleshooting and more.

The Outcome

  • Major boost in sales to become the leading seller in US
  • Expanded its market in Europe, UK, and Canada
  • Maintained an efficiency of 88% or higher
  • Converted every potential lead into a sale
  • Saved cost by resolving issues over phone, online or live chat, email, etc.
  • Generated positive reviews on prominent e-commerce websites
  • Achieved much higher customer satisfaction levels