The dairy industry in Australia has a gross value of $4 Billion. Superior quality and a vast range of fresh dairy products have ensured that the country is now the third largest dairy exporter in the world. Due to the proportional increase in supply and demand, distributors in the Australian dairy industry were struggling with irregular orders. To solve this, client's developer of cloud-based business applications, built an exclusive software application that brings together all the components of the distribution process.
Subsequently, client came across multiple challenges:
With its rich experience in developing customized real-time reporting dashboards partnered with Phykon to develop an influencing strategy for approaching Australian distributors and franchise owners. Phykon added value to the client’s business by offering modern solutions with a wide range of benefits. The expert team of transaction analysts at Phykon now handles the application for Australian clients and processes the orders received through the Clients queue as call, fax, and email. For the past six years, Phykon has been offering solutions for faster customer complaints, real-time customer support solving capabilities, better order management, best customer service solutions, reliable billing support, checking received payments, maintaining appropriate documentation, follow-ups, resource optimization and more.