Customer support case study

Influencing strategy for quick order processing

increased customer satisfaction

and increased customer satisfaction


The dairy industry in Australia has a gross value of $4 Billion. Superior quality and a vast range of fresh dairy products have ensured that the country is now the third largest dairy exporter in the world. Due to the proportional increase in supply and demand, distributors in the Australian dairy industry were struggling with irregular orders. To solve this, client's developer of cloud-based business applications, built an exclusive software application that brings together all the components of the distribution process.

The Challenges

Subsequently, client came across multiple challenges:

  • Developing business by approaching various clients across Australia
  • To become a single-point-of contact for all types of dairy products, distributors and franchise owners
  • To offer best customer service solutions and enhanced order management
  • To eliminate the delay in providing receipts for orders

Australian Dairy Industry
Stats - 2016

Source: Australian Dairy Industry in Focus 2016

The Solution

With its rich experience in developing customized real-time reporting dashboards partnered with Phykon to develop an influencing strategy for approaching Australian distributors and franchise owners. Phykon added value to the client’s business by offering modern solutions with a wide range of benefits. The expert team of transaction analysts at Phykon now handles the application for Australian clients and processes the orders received through the Clients queue as call, fax, and email. For the past six years, Phykon has been offering solutions for faster customer complaints, real-time customer support solving capabilities, better order management, best customer service solutions, reliable billing support, checking received payments, maintaining appropriate documentation, follow-ups, resource optimization and more.

The Outcome

Becomes the leading single point of
contact for Australian many clients
Quick order processing with simple
interface to boost efficiency
Increased customer satisfaction