Back office

USE CASE

Automating Report Generation using Robotic Business Process Automation for Phykon

Introduction

Phykon’s cost-effective solutions and services bring agility for business operations and improve accuracy as well as efficiency. The company has clients across sectors like utilities, telecom, dairy, etc. and offers world-class technical, customer support, BPO, and Digital marketing services to a number of global clients. After building its position as a name of repute in the IT/ITES industry, Phykon introduced the concept of Robotic Process Automation to automate the report generation for outbound processes. Phykon’s best RPA automation software or affordable RPA software is customizable, scalable and flexible to support varied business verticals. To ensure that its clients see better results from day one, Phykon has self-tested and certified the RPA solutions it offers.

The Challenges

Since the volume of work in the back-office has increased exponentially, Phykon encountered various challenges like:

  • Complex procedures to download various system generated reports
  • Man hours spent on applying formulas and customizing the reporting format as per the client’s needs
  • Agents generating up to 6 reports daily by repeating the task

The Solution

Phykon developed and implemented a new Robotic Process Automation Tool known as affordable RPA software, within the company to automate various back-office processes. A bot was successfully tested to generate everyday reports for outbound processes. The bot with customizable features reduces human intervention and eliminates errors. Daily reports are generated as per the client’s specific requirements and are sent immediately.

The Outcome

By employing the bot to automate report generation, Phykon achieved significant goals and delivered excellent results.

  • Automatic generation of daily reports
  • Minimal human intervention
  • Reduced costs on workforce and man hours
  • Easy implementation, scalability and flexibility