Technical Support

Efficiency Minus The Technicalities

Emerging technologies are wrapping the world with internet-based services. By perceiving the keen interest of customers opting for products and services that provide excellent after-sales best technical support services, we leverage multiple channels to deliver round-the-clock services. Based on the product or service purchased, we provide product support, best technical support solutions, technical applications support solutions, etc. Phykon has been efficiently offering these services for more than a decade to numerous clients spread across different time zones. We offer an exhaustive set of services that deliver the right results and also align with clients’ growth plans.

IP Product Support

We offer our customers with incomparable best IP Product support services that can resolve the issues of IP CCTV Camera/product. With a team of skilled professionals, we provide precise guidance over the telephone, best live chat support, best email support, Rpa chat support and automation assisted tech support. Phykon’s proficiency is to understand the requirements of customersfor residential or commercial and render the matching solution.

Hardware Technical Support

Our hardware best tech support services team handles a range of issues related to product hardware, beginning from installation to troubleshooting of a product. Hardware tech support includes offering assistance over the telephone, Online technical support services, for hardware maintenance, resolve internet service problems, assistance for software issues, best ip product support and get remote IT support over the phone.

Software Technical Support

To be competitive, companies should adapt to latest technologies quickly to meet the demands of customers, employees, and users. Phykon, with more than a decade of experience in offering IT-enabled services,aims to offer software tech support services to address a variety of software issues.

Some of the software services provided are:

Product installation services

Installation of product updates

Best Technical support and solutions

Support for custom application

Support for infrastructure software and many more

An intelligent best IP camera system support solution to conquer global markets:

With an aim to provide security to individuals and properties, develops IP cameras using cutting-edge technology. An IP camera is a networked digital video camera commonly used for surveillance purposes. The US-based company manufactures a range of video security products including wireless security cameras, IP surveillance CCTV cameras, GPS trackers, baby monitors, security NVRs and DVRs, hidden cameras etc. that are available on major ecommerce websites like Amazon, Ebay, and Home Depot. A large number of US residents and businesses have installed surveillance cameras to monitor their properties. However, they periodically complained of the unavailability of quality customer service, best IP camera software troubleshooting, Best IP Product Support and best technical support.

The Challenges

Setting up modern infrastructure to offer best customer service and best technical support services.

Putting together a team with IT proficiency for quick turnaround and transfer of calls.

Providing 24×7 technical support services like best IP camera software troubleshooting.

Team of experts to remotely install, access, and control cameras.

The Solution

Phykon offer an innovative solution that would benefit both its customers and the company. Phykon strategically designed the customized services to offer reliable 24×7 best customer services and best technical support services. Phykon’s tech-savvy team assists clients over the phone, online or live chat, email, and web-enabled services to resolve issues and complaints. The solution also helps in managing business operations in line with production, best IP camera system support, Best IP Product Support remotely setting up cameras to reduce costs, IP camera software troubleshooting and more.

The Outcome

Major boost in sales to become the leading seller in US.

Expanded its market in Europe, UK, and Canada.

Maintained an efficiency of 88% or higher.

Converted every potential lead into a sale.

Saved cost by resolving issues over phone, online or live chat, email support, etc.

Generated positive reviews on prominent e-commerce websites.

Achieved much higher customer satisfaction levels.

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