Phykon Solutions India: The Covid-19 pandemic has affected both the economy and businesses, globally. It has brought about fundamental changes in customer behaviour, employee experience, supply chains and routes to market. The pandemic outbreak has forced businesses to reevaluate their work, service offerings and measures, to implement business continuity through the crisis and beyond.

Outsourcing is, hands down, the best option to reduce in-house employee base and achieve efficiency by relying on a pool of talented workforce. What’s more, it’s cost-effective! Phykon Solutions India has been ensuring 100% business continuity for clients through robust, 24/7/365, uninterrupted service. 

Businesses are trying to expand their existing offerings and create new lines of service. A cost-effective, balanced and flexible approach to business continuity is essential. A shared services model or Business Process Outsourcing fits well in the new pandemic environment, and is more relevant than ever before. Earlier, organizations opted BPO to improve efficiency, leverage expertise and save costs. But now, businesses view outsourcing as a mode of survival in this pandemic-hit world.

The pandemic had a trickle-down effect on the global economy and businesses are struggling to maintain business continuity. Organizations are trying to cut down their employee base or improve efficiency.  Building an in-house team is great. But it eats up the resources, funds, and space. 

Enterprises can rely on experienced BPO providers, like Phykon Solutions India, for every aspect of business, like supply chain management, customer service, marketing, sales or back-office operations. Outsourcing business processes during this pandemic will help you save costs without compromising on the quality of service. Hence, it is clearly evident that BPM/BPO services will help enterprises survive this pandemic.

Business Process Outsourcing And Its Importance

Business Process Outsourcing enables a company to reach out to a third-party service provider to carry out its business operations. It allows you to outsource whole or a part of your business processes to a company:

• In the same country – Onshoring
• Neighbouring country – Nearshoring
• Distant country – Offshoring

Continued Productivity and Efficiency

Outsourcing enables businesses to increase capacity and productivity to meet unexpected or immediate demands. It helps you improve efficiency even with a minimal in-house team and considerably reduce operational cost. A flexible and agile workforce is essential for businesses to face unprecedented challenges coming on their way. The pandemic-induced lockdown and strict government regulations in specific locations have made it difficult for businesses to work solely with their in-house team. A rapid shift to remote work environments was not feasible for small enterprises as they lacked the right technology and infrastructure resources. This is not the case with major outsourcing firms. Business Process Outsourcing service providers, like Phykon Solutions India, are well equipped to maintain business continuity. We employ the right technology and have a distributed talent pool which makes it easier to shift to remote work environments. 

Focus On Core Business Operations

Routine, non-core business tasks can hinder an employee from doing critical business functions. When your key stakeholders are busy focusing on day-to-day tasks they may fail to grab bigger opportunities coming on your way. You can focus on core business activities while your BPO team handles your day-to-day processes. Administrative tasks like maintaining records, repetitive data entry and other routine tasks can negatively affect employee productivity. Outsourcing will take the load off your shoulders and allow you to concentrate more on business development activities. Partnering with an outsourcing service provider will let you perform high-value tasks that will truly drive your business during the pandemic. BPOs are industry experts who implement innovative technologies like AI, ML and deliver omnichannel solutions which help you achieve better results. Be it customer service, order management, back office support,,  lead generation, sales or marketing, BPOs can handle it well. 

Effective Resource Management

Today, companies need to work hard to survive any economic downturn while still ensuring continuity of operations. Besides, it is important to spend carefully. Though the work ahead is monumental, you will only have limited funds in hand. At this point, hiring and training employees can eat up your valuable time and money. Outsourcing will help you accomplish all your business goals, even with limited in-house resources. It allows key stakeholders and decision-makers to spend time on critical business functions and while being more productive and profitable.

Accessibility To Wide Skill Sets

Outsourcing allows businesses to get access to a wide variety of expertise and skill sets. It enables you to reach out to a larger pool of resources. You can get the right personnel, for everything from customer service, sales, marketing, finance, IT services, to list a few. It is proven that outsourcing lets companies rapidly increase their capacity to meet urgent or unforeseen requirements. With BPO, businesses get access to experienced professionals with requisite skills instantly without heavily investing in onboarding, training and preparation. 

Risk Mitigation and Business Continuity

Risk mitigation, addressing business agility and innovation has always been a challenge for unprepared businesses. The pandemic has amplified business challenges and redefined risk management. Partnering with Phykon Solutions India can help your business cope with drastic changes and the ever-evolving business landscape. The greatest advantage of outsourcing your business process during this pandemic is that it ensures business continuity and minimises risks. It is more cost-effective and saves time. It will help you stay strong and cater to millions of customers globally without any downtime. 

Outsourcing is now associated with long term resilience and agility and includes supply chain, operational, employee safety and innovation. You will continue to follow-up with clients, deploy new services and meet new infrastructure demands. With outsourcing, these challenges no longer shift your focus from ensuring smooth and efficient business operations. Outsourcing these functions will help you ensure business continuity and get your business back on its feet. 
The pandemic has probably affected your business or has placed unforeseen challenges ahead of you. However, outsourcing firms greatly help businesses thrive during these trying times. Phykon Solutions India offers tailor-made, affordable outsourcing solutions that cater to a wide range of business processes any company will need, to operate efficiently. Undoubtedly, the Indian BPO industry serves as a support system to aid businesses in their growth by letting them focus on core competencies, boost efficiency and save costs without compromising on quality.