Do you provide good customer support?

If your business lacks a good customer support system ...

Over time, you'll inevitably see forum comments and blog posts complaining about you

Customers have a habit of checking out user reviews before purchasing a company's products/services. User reviews appear on forums/blogs etc. and are usually posted by dissatisfied customers. The most common reason for this is not getting proper support for the services/products they've purchased from you.

A customer who has had even one bad experience will certainly not come back to you for another round

A customer who knows he cannot get an answer from you if something goes wrong, will certainly not look to avail your services again. However good your product/service, a customer will still be dissatisfied if your business doesn't care about solving their post-purchase issues, particularly if its related to billing/refunds etc.

If you have trusted affiliates linking-to/recommending you, they'll probably see a drop in sales too

If your business gathers bad reviews around the web/media, affiliates who advertise/recommend/link-to you will acquire a bad name as a result of recommending you. Now this is something you seriously want to avoid.

If your product/service is not ridiculously simple, well..

Never over-estimate the capability of your customers. Even if you are supplying a 100 page user manual and a detailed 'getting started' system, you'll still come across customers who have no clue about how to make your product/service work for them.

Advantages you get with a good customer support system ...

People want to talk to humans

Customers are fed up of talking to IVRs and machines. They really like a human at the other end helping them out. With a good support system with enough manpower, this is possible.

Customer Confidence

A customer will definitely feel more comfortable paying for your services, if he can call-up/chat with you if there's ever any trouble - and that you are someone he can bank on.

Pre-purchase Inquiries

A customer might decide to call and inquire about your services first, before abandoning the idea of using your services.

Reliability Quotient

A customer who is knowledgeable will see that you are spending your time and money on providing good support to your customers.

Peace of mind

Even if your service/product is of complicated nature, a customer would still be at peace doing business with you, as he knows you have a team dedicated to solving any issues he might face.

Process Focus

You can spend your time and brains on your core business processes and marketing instead of having to worry about whether your customers are satisfied or not.

Services we provide

Phone Support

24x7 voice based support
Least waiting time for your customers
IVR customized to reflect your business
Improve customer satisfaction scores
First call resolution

Read about our voice based services

Email Support

Response time as little as 15 minutes
Setup a full ticket based support system
Instant automated acknowledgments
Reduce escalations considerably

Read about our email support services

Live Chat Support

24x7 live chat support
Engage customers with proactive chat
Introduce offers - maximize the order
Convert visitors to customers

Read about our live chat services

Client Testimonials

"Using Phykon for our customer service requirements was a turning point in our business. After building our customer service system and training the team we have been able to focus our efforts far more on sales. As a result we now have a far more efficient and reliable customer service department, open 16 hours a day, and we have doubled our sales in the 6 months since we began working with them, thank you Phykon."

Adam Goff - Green and Goff Ltd (Birmingham, UK)

About Us

Phykon Solutions is not just another call center. We understand the importance of good customer support and will help your customers find what they're looking for and keep them from leaving you empty handed.

Toll-free	1-707-266-7777
India	0091-471-6456070