How Smart Technology is Transforming the Contact Centre: This is the age of the customer. Customer service accounts for almost 75% of all interactions a
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Importance of Product Knowledge in Customer Service: Product knowledge is essential in customer service. It plays an important role in both outbound and inbound customer
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Call Centre Services In Australia: As a business, you want to reach out to your customers and get (high) returns on investment. When you offer
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As businesses continue to evolve, it is essential to move with the times. We need to change the way we do business. In keeping with
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