How Smart Technology is Transforming the Contact Centre: This is the age of the customer. Customer service accounts for almost 75% of all interactions a
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Importance of Product Knowledge in Customer Service: Product knowledge is essential in customer service. It plays an important role in both outbound and inbound customer
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Call Centre Services In Australia: As a business, you want to reach out to your customers and get (high) returns on investment. When you offer
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As businesses continue to evolve, it is essential to move with the times. We need to change the way we do business. In keeping with
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Automate your Order Processing: Have you noticed how easy it is sometimes to get your order placed online or via phone? Or how quick it
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Emerging technologies are wrapping the world with internet-based services. By perceiving the keen interest of customers opting for products and services that provide excellent after-sales
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RPA aka Robotic process automation has been making headlines for a few years now. Some experts believe that it will eventually replace humans, whereas other
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Robotic Process Automation or RPA does sound like rocket science, but it isn’t. Simply put, Robotic Process Automation or best rpa software can help your
Read MoreAI Enabled Technical Support: In most cases, the Technical Support Representatives know the type of requests that eat up their time and mental energy. Such
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Order Management System it is a computer software system that helps companies in the entry and processing of orders. Especially relevant in the case of
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