Digital technology has influenced customer service more than any other area of business operation. The Digital revolution has transformed the way customer service has been
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Measurement and Improvement Of Customer Experience With Net Promoter Score (NPS): A strong customer base is the backbone of every business. Implementing an excellent customer
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The startup landscape has witnessed growth in leaps and bounds over the past few years. And there’s no stopping them! As these enterprises grow the
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Dedicated call centre services are vital for the smooth running of any business. Make customer satisfaction your top priority, whether you run a product-based company
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An Efficient and Effective Tool For Customer Service: Social media, which was once used just to connect people, has now emerged as an essential and
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What is Digital Transformation India: Digital transformation is no longer a luxury for businesses, it has now become the need of the hour. Almost every
Read MoreCustomer Service Solutions: In this digital era, innovative technologies are considered as the driving force behind business growth. It has both tangible and intangible benefits
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Call Centre Services: Customer satisfaction is the key to business growth. Even if you use the best strategies to run business processes, customer satisfaction rates
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How Smart Technology is Transforming the Contact Centre: This is the age of the customer. Customer service accounts for almost 75% of all interactions a
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Importance of Product Knowledge in Customer Service: Product knowledge is essential in customer service. It plays an important role in both outbound and inbound customer
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