Call Centre Services: Customer satisfaction is the key to business growth. Even if you use the best strategies to run business processes, customer satisfaction rates
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How Smart Technology is Transforming the Contact Centre: This is the age of the customer. Customer service accounts for almost 75% of all interactions a
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Importance of Product Knowledge in Customer Service: Product knowledge is essential in customer service. It plays an important role in both outbound and inbound customer
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Call Centre Services In Australia: As a business, you want to reach out to your customers and get (high) returns on investment. When you offer
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Emerging technologies are wrapping the world with internet-based services. By perceiving the keen interest of customers opting for products and services that provide excellent after-sales
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AI Powered Customer Service Centre – The term Artificial Intelligence may not be new anymore, but still, companies around the world don’t fully comprehend how
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