An Efficient and Effective Tool For Customer Service: Social media, which was once used just to connect people, has now emerged as an essential and
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What is Digital Transformation India: Digital transformation is no longer a luxury for businesses, it has now become the need of the hour. Almost every
Read MoreCustomer Service Solutions: In this digital era, innovative technologies are considered as the driving force behind business growth. It has both tangible and intangible benefits
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Call Centre Services: Customer satisfaction is the key to business growth. Even if you use the best strategies to run business processes, customer satisfaction rates
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How Smart Technology is Transforming the Contact Centre: This is the age of the customer. Customer service accounts for almost 75% of all interactions a
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Importance of Product Knowledge in Customer Service: Product knowledge is essential in customer service. It plays an important role in both outbound and inbound customer
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Call Centre Services In Australia: As a business, you want to reach out to your customers and get (high) returns on investment. When you offer
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Emerging technologies are wrapping the world with internet-based services. By perceiving the keen interest of customers opting for products and services that provide excellent after-sales
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The term Artificial Intelligence may not be new anymore, but still, companies around the world don’t fully comprehend how automation can revolutionise their businesses. The
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